Shopping CartShipping & Returns
Shipping Information
Our shipping costs are calculated automatically by Australia Post using 'Australia Post Real Time Rates' and are dependant upon a customers postcode.
Under normal circumstances we aim to ship orders within 5 business days, calculated from the first business day after the order is received, however this handling period may be extended during peak times e.g. Christmas and other busy periods.
If you have not received an order within 14 business days, please notify us by email at: info@u-make-emsoftplastics.com.au
Refunds and Returns
Your satisfaction is our first priority at U-Make-Em Soft Plastics.
If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund you.
All exchanges or refunds are subject to us receiving the item back within 14 days of purchase.
Items must be returned with their original packaging and must still be in an unused and saleable condition.
Returns Process
To return an item, please email details to info@u-make-emsoftplastics.com.au and include the following information:
- Your order number if known (appears on the top of the confirmation email)
- Your name and address
- A description of the item you are returning and the issue
- Whether you would like a refund or exchange.
- If you wish to exchange it for a different item, please include the name and item number of the replacement item.
