Shipping & Returns

Shipping Information

Our shipping costs are calculated by Australia Post using 'Australia Post Real Time Rates'.

All orders are shipped within 5 business days from the day the order is received.

If you have not received an order within 14 business days, please notify us by email at:


Refunds and Returns

Your satisfaction is our first priority at U-Make-Em Soft Plastics.

If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund you.

All exchanges or refunds are subject to us receiving the item back within 14 days of purchase.

Items must be returned with their original packaging and must still be in an unused and saleable condition.


Returns Process

To return an item, please email details to and include the following information: